If you are contacting us about an order that has already been placed, please include your order number whenever possible.

This helps our customer care team locate the relevant order information more efficiently.

• Include your order number.
• Use the email address associated with your order.
• Briefly explain the assistance you need.

If you need help understanding a voqelix™ product before ordering, contact us with the product name and your question.

Our collection includes planning and writing tools, multifunction desk organizers, document storage, monitor risers, pen holders, desktop blackboards, stapler sets and other practical office essentials.

If an item arrives damaged, defective, incorrect or incomplete, contact our customer care team as soon as reasonably possible.

• Provide your order number.
• Tell us which product is affected.
• Describe the issue clearly.
• Include photographs where they help show the problem.

Please contact voqelix™ Customer Care before returning a product.

Do not send a return to the registered company address unless our customer support team has specifically confirmed that address for your return.

Return eligibility, return instructions and refund conditions are explained in our Return & Refund Policy.

We aim to review customer enquiries as promptly as reasonably possible.

Some requests, including shipping investigations, damaged-product reviews, return requests and refund questions, may require additional information before they can be resolved.