Return & Refund Policy
Return eligibility, return instructions, refund timing and support for voqelix™ purchases.
Returns made clear and straightforward.
This policy explains return eligibility, request steps, return shipping responsibility, damaged or incorrect office products, refunds, exchanges and order cancellations.
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions below.
To qualify for a preference-based return, the product should generally be unused, in resalable condition and returned with the original packaging, accessories and included components where applicable.
Products showing misuse, damage caused after delivery, missing essential components or other conditions that materially reduce resale value may not qualify for a full preference-based refund.
Small differences in color tone, surface texture, transparent material appearance, finish or manufacturing details are not necessarily defects when they do not affect normal use.
Contact Customer Care before sending merchandise back. After your return request is reviewed and approved, we will provide the appropriate return warehouse address and instructions.
Do not automatically send returns to our registered business address.
Items specifically identified as final sale or non-returnable at the time of purchase, items that have been materially altered or damaged after delivery, or items that otherwise fail the stated return conditions may be ineligible for return except where applicable law requires otherwise.
Contact us promptly with your order number and relevant photographs if an item arrives damaged, defective, incorrect or incomplete. After review, we will provide an appropriate replacement, reshipment, refund or return solution for a confirmed error attributable to us.
Customers are generally responsible for return shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
Use the return address and instructions provided by Customer Care. We recommend using a trackable shipping method and keeping proof of shipment until the return is resolved.
After an approved return is received, inspection is generally completed within 5 business days. If the return is approved, the eligible refund is initiated to the original payment method within 5–10 business days.
Approved refunds are generally issued to the original payment method. Your bank or payment provider may require additional time after we initiate the refund before the credit appears.
Where an exchange is appropriate and stock is available, Customer Care may offer an exchange or replacement. Availability cannot be guaranteed until the request is reviewed.
Contact us as soon as possible if you wish to cancel or change an order. We recommend submitting cancellation or change requests within 12 hours whenever possible. Requests received later may still be reviewed if fulfillment has not begun.
No cancellation fee is charged for an order successfully cancelled before fulfillment.
Nothing in this policy is intended to limit rights that cannot be excluded or restricted under applicable consumer law.
Return & Refund Support
Contact voqelix™ Customer Care for assistance with an eligible return, damaged or incorrect order, refund, exchange or cancellation request.