Most in-stock orders are normally prepared within 1–3 business days after payment confirmation. Processing time is separate from carrier transit time.

Processing may take longer during high-volume periods, public holidays, address-review situations or other circumstances requiring additional verification.

Estimated carrier transit time for supported United States destinations is generally 5–12 business days after dispatch. Delivery estimates are not guarantees and may be affected by carrier operations, customs, weather, local delivery conditions or other circumstances outside our direct control.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location and destination, an order may be fulfilled from our facilities or designated fulfillment partners. Shipment origin may differ from our registered business address.

When tracking becomes available after dispatch, tracking information will normally be sent to the email address provided during checkout. Tracking activation may take additional time after a label is created.

Contact us as soon as possible if you need to request an address change. Changes cannot be guaranteed once processing, fulfillment or dispatch has begun. Customers are responsible for providing accurate and complete shipping information.

Availability for P.O. boxes, APO/FPO addresses, territories or other destinations depends on the shipping methods and service providers available at checkout. If a destination cannot be supported, we may contact you for an alternative address or take other appropriate action.

Tracking can occasionally remain unchanged for a period while a parcel moves between facilities or awaits a carrier scan. If tracking appears inactive beyond a reasonable period, contact Customer Care with your order number.

If a parcel appears lost in transit, contact us so we can review the available tracking information and, where appropriate, raise an inquiry with the relevant service provider.

If tracking shows “Delivered” but you cannot find the parcel, check the delivery area, mailbox, household members, building reception, neighbors and the carrier where appropriate. If the parcel still cannot be located, contact us for review.

Contact Customer Care promptly if an order arrives damaged, incomplete or incorrect. Include your order number and photographs where they help demonstrate the issue.

For international orders, local customs duties, import taxes, brokerage charges or similar fees may apply depending on destination and applicable law. Unless expressly stated otherwise during checkout, those charges are generally the recipient’s responsibility.

An order containing multiple office products may occasionally be divided into separate shipments. Packages may arrive at different times and may have separate tracking numbers.